“The Guillory's - Lafayette, LA”
Joel, Thank you for coming out to inspect my grandmother's home so early this morning. My dad speaks very highly of you and Butcher. I'm amazed because he never or rather almost never is pleased with any service company! Thanks again!
Easter Sunday, one phone call and repairman is here in 30 minutes. That is service. I do have a maintenance agreement and that helped with no ot charges and discount on parts. The Tech was courteous and prompt and had to go to the shop...
“Betty Lowry - Lafayette, LA”
Butcher takes care of our A/C needs at the business and has since we started in 1981. Technicians are always nice and easy to work with. They even helped with my takeout order at the Taco Bell across the street where they were eating lunch.
“Melissa Grove - Lafayette, LA”
I just wanted to text you to let you know how pleased I was with the courteous, professional & knowledgeable service I received from Larry Bourque. Jason Kidder, Keith & Sean installed my unit w/ all of my confidence and efficiency.
“Elizabeth Shea - Carencro, LA”
I am sending this email to thank your staff for the great service received at my home. Nicole has a very personable phone etiquette and was helpful and patient every time I called. Chris, Don and Anthony were all prompt and arrived at the time scheduled.
“Tasha Mudd - Lafayette, LA”
I would like to show appreciation to Brett Broussard for saving me on the side of the road with a flat tire!!!!! I really appreciate it! I wanted to give him something for helping me but I don't carry cash so a gift card is coming your way!!!! Thanks!!!!
“Marc Wiley - Lafayette, LA”
I would like to comment on your top quality Service Tech Chris Blocker that come to my rental property yesterday afternoon. Mr. Blocker was in constant contact with me, apprized me of the situation and that he had repaired the problem.
“Marcus Babb - Lafayette, LA”
Wanted to let you know that I am very happy & pleased with the service I received this evening. The service man Larry ???? was very nice and professional. He did a great job in a fast & (I say again) professional manner. Thank you Larry and Butcher AC.
“Randi Bourg - Lafayette, LA”
Called w/ AC problems today - the HOTTEST day of the year mind you - and the tech got here quickly and saved the day! Very professional and courteous. Thanks guys!
“Travis and Lena Styles - Lafayette, LA”
We want to say thank you to Butcher and especially to technician Ross Fontenot. Ross came out to check on our a/c which wasn't cooling efficiently. Ross cleaned out our system and added a little freon and we are now feeling nice and cool again.
“John Mendel - Lafayette, LA”
I wish you could hear my kids right now. A butcher truck is in front of us. Talking about your commercial. What unprofessional looks like. Good stuff
“Randal - Lafayette, LA”
I want to give your employees Bruce and helpers praise for exceeding my expectations while installing my A/C. Although it seems very hard to find the combination of Great Customer Service & A Quality Job Well Done, You'll are accomplishing just that!!
“Judy Sparks - Baton Rouge, LA”
Eddie has to be the best salesperson ever - I have never met him face to face but he is so kind, courteous and timely - it is a joy to work with him and the office staff is always helpful with billing questions.
“Lewis & Karen Bordelon - Lafayette, LA”
David was outstanding! Very responsive to our needs and thorough in all explanations. Crew was excellent, polite and efficient.
“Robbie Boudreaux - Youngsville, LA”
Crew was on time and very professional! Great job!
“Pat Fairley - Breaux Bridge, LA”
Customer service has been exceptional. Really appreciate the care taken in my home.
“Barry Bleichner - Lafayette, LA”
They were great. From previous experience with Butcher, I knew they were very knowledgeable and helpful. They went above and beyond my expectations this time by installing the new unit on a Sunday to limit my down time without air conditioning.
“Mary & Veronica Johnson - Opelousas, LA”
The guys did an awesome job. The unit is beautiful and we enjoyed how helpful and courteous the guys were. We are very very happy with the job well done.
“Michael Roman, Jeanerette, La”
I would like to sincerely THANK Derrick, Cole, Josh and Rees for the outstanding and professional job they did when installing my AC unit on April 24, 2019. Thank You Butcher for having such qualified and dedicated workers.
Your guys did a fantastic job! They were very professional and I highly recommend Butcher AC to all of my friends!!
Tyler and Ty did a great job installing a mini-split in my future man cave yesterday. Please pass on my compliment to them. Thanks!
We were very pleased with the installation job of two new A/C units. The crew was very professional and courteous. It is a very disciplined and well run company. The service technicians know exactly what they are doing.
“Erin Fontenot - Lafayette”
"Butcher AC to the rescue!!! Thank goodness for such professional service! Our heat has been out all night. Had a plumber out last week and apparently he turned off all of the gas to our units. We are back in working order and warm! Thanks!"
“Jimmy Oustalet, Jennings, LA”
Taylor, Cody and Grant came over to my residence and did an install. They did an outstanding job, were polite, & very efficient in their work. They are great young guys and professional. Jason made sure that everything was being done the correct way.
“Ms. Thibodeaux, Church Point, LA”
Please commend Eddie Romero, it was a pleasure working with him.
“Tim & Sarah M.”
Your staff has been enormously helpful. Thank you so much!
Tyler and Ty were wonderful. You did't tell me you were sending the best of the best. They were amazing. AMAZING! Everything was all up and running immediately. You, your staff, & your company are the best! Thank you, thank you, thank you!
“The Billeaud's, Lafayette”
Thank you so much for sending Alex, it was great working with him. Alex was knowledgeable to handle the issue that came up.
5 stars to the technician, the service, the price, & the timeliness!
“Mona & Bobby D.”
Today was our maintenance day. Great job! We had James Sweat, super friendly. I will request him next time!
After trouble shooting our 76 degree house, I called Butcher at 12:20. The technician returned my call and was here at 1:00! He found the problem & fixed it! Thank you Butcher & Brett. My Protection Plan is the best money I spend all year!
Testomonial received from Daniel Himel
Testimonial received from John & Mary Keller on February 2, 2021
Absolutely delightful crew. There was real professionalism, a love for the job, an understanding of the product, and mostly, for us, a sense of integrity and honor, a truthfulness and a true longing to satisfy our every need. God bless these men, and God bless Butcher for employing such men and for leading them to serve us so well.
John & Mary Keller - Lafayette, LA
Testomonial received from Matthew Dupre on March 31, 2020
On Monday March 23, Chuck Lormand went to my mothers home to check the moisture under her house in preparation for insulating. My mom is 90 years old and was trying to sweep her carport. Mr. Lormand insisted that my mom go inside. He then went to his truck, got his broom and swept the carport, spare carport and patio. My mom called me that afternoon, almost in tears, explaining the kind deed of Mr. Lormand. She was beside herself to know that there were still good hearted, kind people that would go out of their way to help an elderly woman.
I know that most of the communications about employees are negative and that all too often good deeds go unnoticed, but not today. Today I wanted to express my appreciation to you and your team for all of the good deeds that do go unnoticed but also for this particular deed that I will not allow to go without acknowledgment. Thanks again for maintaining a professional team but more importantly one that shows compassion and kindness. Please tell Chuck thanks for what he did for my mom.
Testimonial received from Robert Martin on August 12, 2019
I just wanted to pass along a few comments about the installation that took place at my home in Cankton on yesterday. Unfortunately I only captured 3 of the 4 names of the guys that were here. Paul, Dillon, Brannon and the Fourth.
These guys did an outstanding job. They were all very courteous and professional and worked endlessly to get the installation done. I was thoroughly impressed with their ability to work through the massive heat in the attic and the care that took to ensure that the job was done correctly. The entire team worked their respective tasks and made the job flow through to completion.
They were very cognizant of protecting the interior of the house from the beginning of the job to the end when Dillon was looking through the house for insulation that had made it into the duct work and got hung up in the grills, down to cleaning the stair case to the attic.
Please pass along thanks and our appreciation for their efforts! These young men, I am sure like the rest of the boots on the ground at Butcher, are definitely the face of the company. I will say too that first impressions mean a lot to me, as I too am in the customer services business, and I will say that we are definitely headed in the right direction! This group of technicians, had a task, in miserable conditions took on the task at their own pace and made sure it was done correctly and most importantly, SAFELY!
Many thanks to Paul, Dillon, Brannon and the Fourth for their support! Class act of technicians with a great work ethic!
Robert C. Martin
Testimonial received from Oncologics Inc. on September 4, 2014:
Eddie and team are always quick to respond and honest about what can be done and when. Great team!
Testimonial received from Gene Ebner on November 20, 2015:
Everything went smoothly. The installer was especially helpful. I have been a customer for 50 years. "
Testimonial received from Gene Martin on November 23, 2015:
Anthony was so nice and knowledgeable about his job and took time to explain everything. Anthony is a great asset to Butcher Air Conditioning.
Testimonial received from Candice Scriber on December 13, 2015:
Just had one of your techs service my air condition and I can't thank him enough! Chris was smiling when he arrived and you could tell that he loved what he did. As we are concerned, he went above and beyond for us. It's not often that I've called for a repairman and was greeted with helpfulness instead of the common "you're messing up my day" attitude. Anyways, just want to let you guys know how grateful we are to you and Chris! Merry Christmas!!
Testimonial received from Kearney Leger on February 4, 2016:
Love the cookies!
Testimonial received from Dustin Duval on March 8, 2016:
Jamie and I wanted to express our great experience with a recent service call. We were experiencing trouble with our AC unit maintaining temperature last Thursday. We placed a service call into your office and talked with Erin. She was very polite and found a time slot that worked with our schedule.
Donald was the service technician that was assigned to our service call. He arrived as scheduled. I explained to him what had occurred with the unit that morning. He was very professional and courteous. Once he was finished working on the unit, he took the time to explain what had occurred and what he had done to correct the problem. His attitude and professionalism reflects very well on the your company.
Hope y’all have a great day.
Dustin W. Duval, P.E.
Mechanical Project Engineer
M & E Consulting, Inc.
Testimonial received from Harold Dupuy on March 16, 2016:
Bruce and Ryan installed a new outdoor and upstairs unit yesterday at our home at 402 Champs Elysee Blvd. My wife, Carol, asked that I call you and let you know how impressed she was with both associates and the quality of work. Carol said both were very friendly, worked non-stop. They also went to great care not to dirty the house as they brought the unit inside. Additionally, they went beyond their normal duties and provided us with a little lagniappe by installing a new attic ladder rather than just putting up the broken unit. After their work, everything was cleaned spotless. If I didn’t know we had scheduled the appointment, I would not be able to tell someone had been there.
In this day and time, It is truly heartwarming to experience quality work done by real professionals.
Please give my sincere thanks to both Bruce and Ryan for a job well done.
Testimonial received from David Bennett on May 3, 2016:
Testimonial received from Tracy Neuner on May 24, 2016:
Just to follow up with our phone conversation this afternoon, I want to commend Jason and Keith, the two gentlemen who worked to install our furnace today at 106 Pinewoods Dr. I was extremely impressed with their manners upon entering my home, their attentiveness to my questions regarding what they were doing, and their professionalism displayed today. I know it was not easy to install, but they kept a smile and pleasant demeanor the entire time they were in my home. I appreciated their attitudes today and would love for you to pass this along to the people that need to know. I would also mention Corey, who identified himself as their supervisor. A very nice crew you have working and representing Butcher Air Conditioning.
Lastly, Eddie, thank you for your prompt attention to our furnace and coil issue in our home. We look forward to many more years working with Butcher Air Conditioning.
Testimonial received from Josh Daigle on May 26, 2016:
I just wanted to say the gentlemen that came out to service our unit on Monday were extremely professional and nice. I can't remember their names, but the taller gentleman took the time to explain everything to us and answered any questions that we had. I have never had an issue with any techs that you have sent to us, but I did want to say thank you and let you know that your employees are doing a great job. I'm sure you hear about any bad experiences, but I wanted to let you know about good ones as well.
Testimonial received from Mary & Tim Patrick on June 16, 2016:
Just wanted to say a BIG THANK YOU for the wonderful service we received at our home on June 1. I needed service on one of my units and Doug came out and realized that the outside unit was leaking Freon. He advised that to repair it would cost just as much as a new unit, since that unit was almost 20 years old we had to replace it. He immediately went to get a price of a new unit and it was delivered the next day! Brett came with his crew and set us up with a new unit. He even weathered a storm! Both employees were very, very professional and knowledgeable and kind, Thanks to them for a JOB well done!!!
Mary & Tim Patrick'
Testimonial received from Billy Gannon on June 26, 2016:
We called for service around 5:00PM; Trey Dore was finished with clearing a backed up drain line at 6:50PM. One hour and fifty minutes from phone call to job completion!
Trey was courteous, professional and did a great job. I've already told him as much, but I'm sure that hearing from you how pleased we are would mean a lot.
Thanks for exceptional service!
Testimonial received from Susan Smith on July 29, 2016:
Thank you so much for allowing Grant to work for you this summer. You are such a good person to give these young boys a chance at getting work experience. Your kindess is very much appreciated! Grant not only enjoyed working at Butcher, but he learned alot about "real life", work ethic, and it motivated him. Thank you!!!
I also appreciate your flexibility in their schedules allowing time for summer vacations - so nice they didn't have to worry about losing their job to go on a family vacation, etc. Thank you for helping him and making his first job such a valuable experience.
One last thing - your son Butcher is one of the sweetest boys I've met. He is such a great guy. I know ya'll are so proud of the young man he is. God Bless!
Testimonial received from Julia Sullivan on August 2, 2016:
Thank you so much for your help and sending me the amounts for the repairs. That was a big help. A million and one thanks! I hope you have a great day. Thanks again.
Testimonial received from Betsy Richard on August 8, 2016:
I just wanted to give a shout out to Quintin Pratt, one of your maintenance team members who came service my home. Quintin was very polite and engaging. He did his work quietly and quickly. He answered my questions and seemed to be very knowledgeable. Thank you for providing good service and good people. You are doing a great job keeping your father's legacy going.
Testimonial received from Mary S:
Friendly employees with GREAT service And I might add honest when you have questions about systems. I did my homework before I purchased my new unit from them. No one else compared.
Testimonial received from Stephan G:
Butcher provided excellent service at an affordable price.
Testimonial received from Debora W:
Trustworthy, excellent service and reliability in products!
Testimonial received from Mimi H:
We called last Thursday after 5:00 & had a representative over within an hour. They gave us multiple options, and we decided that a new unit was the best decision. They had a new unit (inside & outside, using our existing ductwork with some fittings) installed & up & running by noon the next day. They work in well coordinated teams and they do not waste time. We were impressed and appreciative of their good work and service. Fast, professional and clean.
Testimonial received from Barbara M:
We use Butcher and have been very satisfied with their promptness and knowledge. Very happy with them.
Testimonial received from Laurie S:
We have used Butcher A/C when we had to replace our entire system inside and out. We were able to get 0% financing for the amount of the new system to pay it off monthly. It was what they were offering at the time. We do routine maintenance every six months and have had no issues in the past three years.
Testimonial received from Phillip H:
We use Butcher. Have an annual maintenance contract and have had for 4 years. We are happy with response and quality of service. For What It's Worth.
Testimonial received from Tracy N:
We have used Butcher over 30 years as well. Fantastic service.
Testimonial received from Beth L:
I've used Butcher Air Conditioning for over 30 years and am very happy with them. Great service with polite, respectful, and well-trained repairmen.
Testimonial received from Wayne F:
We had to get our A/C reapired this past Thursday. We called Butcher Air Conditioning. Very professional service!! Price was reasonable also!! We made the call at 5:30 pm and the technician was here for 6 pm.
Testimonial received from Connie Boudreaux:
Just wanna say "Thank you" for sending Presley, Jose, Avery, Keith and Corey to my home to install a new heatpum. They were so professional, knowledgeable and informative. They even went as far as asking me what I thought after they explained things to me and asked me if I was okay with the way things were going. I was very impressed with them. Excellent workmen skills
Testimonial received from Maura & Chase:
Hi there, your guys just left, and I am delighted to tell you that we are good! Please would you let Corey, Gage, Romiro, Michael and anyone else involved, that we are very grateful for the diligence, commitment, and pride of work that went into making this last section of our flooring possible. Without question, you all have proven why you are the best in class for Acadiana in HVAC services! Thanks,
Testimonial recieved from Jimi C:
They helped us solve the problems of the installation of our new system even though we did not purchase it through them. We worked with the original installer along with the manufacturer rep for over a year and they could not fix the problem and kept blaming it on this area, more rain than usual, older home (even though it had been completely remodeled), etc., etc. In addition, we bought the more expensive unit they had because of the supposed savings we would incur which never happened. When we contacted Butcher, they came out immediately and acknowledged that we had a problem. Their manager, Donald got involved and contacted the manufacturer and told us the two units were never tested together to see if they could communicate properly. Despite that, they figured out how to make it work properly without spending another fortune. We definitely learned our lesson, always go with the people who have been in the business forever! There is a reason they’re still in business!! We can’t thank you enough for your help!!!
Testimonial recieved from D. Blanco:
After the re-fi, had enough money to replace one of the Heat Pumps... decided to use Butcher Air Conditioning due to the excellent past history with their service and repair. Because it's a Trane system, I knew it was not going to be inexpensive. But I was not disappointed in the least; the day after I signed off on it, they were there (Saturday morning!) at 7: 35, ready to start! After a brief walk-through, they got after it... had everything they needed, no phone calls to the office, etc... and were done (including vacuuming every room they walked through!!!) by 1:15 PM! The sales rep, Anthony, showed up at 8:15 to make sure all was going to plan. I cannot say enough good things about this company; for 25+ years they have been consummate professionals at every level! Some things are worth the extra cost, eh?!?
Testimonial recieved from R. Harrison:
Brett did an awesome job and was very professional and represented his company very well. I had a new inside and outside AC unit installed, Taylor and Wyatt were the installers. They did an awesome job as well. I am a very happy customer!