“The Guillory's - Lafayette, LA”
Joel, Thank you for coming out to inspect my grandmother's home so early this morning. My dad speaks very highly of you and Butcher. I'm amazed because he never or rather almost never is pleased with any service company! Thanks again!
“Betty Lowry - Lafayette, LA”
Butcher takes care of our A/C needs at the business and has since we started in 1981. Technicians are always nice and easy to work with. They even helped with my takeout order at the Taco Bell across the street where they were eating lunch.
“Melissa Grove - Lafayette, LA”
I just wanted to text you to let you know how pleased I was with the courteous, professional & knowledgeable service I received from Larry Bourque. Jason Kidder, Keith & Sean installed my unit w/ all of my confidence and efficiency.
“Elizabeth Shea - Carencro, LA”
I am sending this email to thank your staff for the great service received at my home. Nicole has a very personable phone etiquette and was helpful and patient every time I called. Chris, Don and Anthony were all prompt and arrived at the time scheduled.
“Tasha Mudd - Lafayette, LA”
I would like to show appreciation to Brett Broussard for saving me on the side of the road with a flat tire!!!!! I really appreciate it! I wanted to give him something for helping me but I don't carry cash so a gift card is coming your way!!!! Thanks!!!!
“Marc Wiley - Lafayette, LA”
I would like to comment on your top quality Service Tech Chris Blocker that come to my rental property yesterday afternoon. Mr. Blocker was in constant contact with me, apprized me of the situation and that he had repaired the problem.
“Marcus Babb - Lafayette, LA”
Wanted to let you know that I am very happy & pleased with the service I received this evening. The service man Larry ???? was very nice and professional. He did a great job in a fast & (I say again) professional manner. Thank you Larry and Butcher AC.
“Randi Bourg - Lafayette, LA”
Called w/ AC problems today - the HOTTEST day of the year mind you - and the tech got here quickly and saved the day! Very professional and courteous. Thanks guys!
“Travis and Lena Styles - Lafayette, LA”
We want to say thank you to Butcher and especially to technician Ross Fontenot. Ross came out to check on our a/c which wasn't cooling efficiently. Ross cleaned out our system and added a little freon and we are now feeling nice and cool again.
“John Mendel - Lafayette, LA”
I wish you could hear my kids right now. A butcher truck is in front of us. Talking about your commercial. What unprofessional looks like. Good stuff
“Randal - Lafayette, LA”
I want to give your employees Bruce and helpers praise for exceeding my expectations while installing my A/C. Although it seems very hard to find the combination of Great Customer Service & A Quality Job Well Done, You'll are accomplishing just that!!
“Judy Sparks - Baton Rouge, LA”
Eddie has to be the best salesperson ever - I have never met him face to face but he is so kind, courteous and timely - it is a joy to work with him and the office staff is always helpful with billing questions.
“Lewis & Karen Bordelon - Lafayette, LA”
David was outstanding! Very responsive to our needs and thorough in all explanations. Crew was excellent, polite and efficient.
“Robbie Boudreaux - Youngsville, LA”
Crew was on time and very professional! Great job!
“Pat Fairley - Breaux Bridge, LA”
Customer service has been exceptional. Really appreciate the care taken in my home.
“Barry Bleichner - Lafayette, LA”
They were great. From previous experience with Butcher, I knew they were very knowledgeable and helpful. They went above and beyond my expectations this time by installing the new unit on a Sunday to limit my down time without air conditioning.
Testimonial received from Oncologics Inc. on September 4, 2014:
Eddie and team are always quick to respond and honest about what can be done and when. Great team!
Testimonial received from Gene Ebner on November 20, 2015:
Everything went smoothly. The installer was especially helpful. I have been a customer for 50 years. "
Testimonial received from Gene Martin on November 23, 2015:
Anthony was so nice and knowledgeable about his job and took time to explain everything. Anthony is a great asset to Butcher Air Conditioning.
Testimonial received from Candice Scriber on December 13, 2015:
Just had one of your techs service my air condition and I can't thank him enough! Chris was smiling when he arrived and you could tell that he loved what he did. As we are concerned, he went above and beyond for us. It's not often that I've called for a repairman and was greeted with helpfulness instead of the common "you're messing up my day" attitude. Anyways, just want to let you guys know how grateful we are to you and Chris! Merry Christmas!!
Testimonial received from Kearney Leger on February 4, 2016:
Love the cookies!
Testimonial received from Dustin Duval on March 8, 2016:
Jamie and I wanted to express our great experience with a recent service call. We were experiencing trouble with our AC unit maintaining temperature last Thursday. We placed a service call into your office and talked with Erin. She was very polite and found a time slot that worked with our schedule.
Donald was the service technician that was assigned to our service call. He arrived as scheduled. I explained to him what had occurred with the unit that morning. He was very professional and courteous. Once he was finished working on the unit, he took the time to explain what had occurred and what he had done to correct the problem. His attitude and professionalism reflects very well on the your company.
Hope y’all have a great day.
Dustin W. Duval, P.E.
Mechanical Project Engineer
M & E Consulting, Inc.
Testimonial received from Harold Dupuy on March 16, 2016:
Bruce and Ryan installed a new outdoor and upstairs unit yesterday at our home at 402 Champs Elysee Blvd. My wife, Carol, asked that I call you and let you know how impressed she was with both associates and the quality of work. Carol said both were very friendly, worked non-stop. They also went to great care not to dirty the house as they brought the unit inside. Additionally, they went beyond their normal duties and provided us with a little lagniappe by installing a new attic ladder rather than just putting up the broken unit. After their work, everything was cleaned spotless. If I didn’t know we had scheduled the appointment, I would not be able to tell someone had been there.
In this day and time, It is truly heartwarming to experience quality work done by real professionals.
Please give my sincere thanks to both Bruce and Ryan for a job well done.
Testimonial received from David Bennett on May 3, 2016:
Testimonial received from Tracy Neuner on May 24, 2016:
Just to follow up with our phone conversation this afternoon, I want to commend Jason and Keith, the two gentlemen who worked to install our furnace today at 106 Pinewoods Dr. I was extremely impressed with their manners upon entering my home, their attentiveness to my questions regarding what they were doing, and their professionalism displayed today. I know it was not easy to install, but they kept a smile and pleasant demeanor the entire time they were in my home. I appreciated their attitudes today and would love for you to pass this along to the people that need to know. I would also mention Corey, who identified himself as their supervisor. A very nice crew you have working and representing Butcher Air Conditioning.
Lastly, Eddie, thank you for your prompt attention to our furnace and coil issue in our home. We look forward to many more years working with Butcher Air Conditioning.
Testimonial received from Josh Daigle on May 26, 2016:
I just wanted to say the gentlemen that came out to service our unit on Monday were extremely professional and nice. I can't remember their names, but the taller gentleman took the time to explain everything to us and answered any questions that we had. I have never had an issue with any techs that you have sent to us, but I did want to say thank you and let you know that your employees are doing a great job. I'm sure you hear about any bad experiences, but I wanted to let you know about good ones as well.
Testimonial received from Mary & Tim Patrick on June 16, 2016:
Just wanted to say a BIG THANK YOU for the wonderful service we received at our home on June 1. I needed service on one of my units and Doug came out and realized that the outside unit was leaking Freon. He advised that to repair it would cost just as much as a new unit, since that unit was almost 20 years old we had to replace it. He immediately went to get a price of a new unit and it was delivered the next day! Brett came with his crew and set us up with a new unit. He even weathered a storm! Both employees were very, very professional and knowledgeable and kind, Thanks to them for a JOB well done!!!
Mary & Tim Patrick'
Testimonial received from Billy Gannon on June 26, 2016:
We called for service around 5:00PM; Trey Dore was finished with clearing a backed up drain line at 6:50PM. One hour and fifty minutes from phone call to job completion!
Trey was courteous, professional and did a great job. I've already told him as much, but I'm sure that hearing from you how pleased we are would mean a lot.
Thanks for exceptional service!
Testimonial received from Susan Smith on July 29, 2016:
Thank you so much for allowing Grant to work for you this summer. You are such a good person to give these young boys a chance at getting work experience. Your kindess is very much appreciated! Grant not only enjoyed working at Butcher, but he learned alot about "real life", work ethic, and it motivated him. Thank you!!!
I also appreciate your flexibility in their schedules allowing time for summer vacations - so nice they didn't have to worry about losing their job to go on a family vacation, etc. Thank you for helping him and making his first job such a valuable experience.
One last thing - your son Butcher is one of the sweetest boys I've met. He is such a great guy. I know ya'll are so proud of the young man he is. God Bless!
Testimonial received from Julia Sullivan on August 2, 2016:
Thank you so much for your help and sending me the amounts for the repairs. That was a big help. A million and one thanks! I hope you have a great day. Thanks again.
Testimonial received from Betsy Richard on August 8, 2016:
I just wanted to give a shout out to Quintin Pratt, one of your maintenance team members who came service my home. Quintin was very polite and engaging. He did his work quietly and quickly. He answered my questions and seemed to be very knowledgeable. Thank you for providing good service and good people. You are doing a great job keeping your father's legacy going.